Role-Clarity: Each employee clearly understands his/her job duties and his/her role within the organization.
Employee/Management Relations: Employee relationships with management are based on trust, cooperation, open communication, and employees believe management is effective.
Respect: Employees value and feel values by their co-workers and the organization.
Communication: Important information is communicated effectively, and employee believes they have a voice in the organization.
Performance/Reward System: Employee performance is fairly evaluated, and they are adequately rewarded for their contributions.
Career Development: Employee is provided with adequate training/development opportunities to improve their professional skills.
Decision-Making/Coordination: Decision-making, delegation, and coordination are effective. Innovation: Work methods are innovative and employees are encouraged to be creative and express new ideas.
Relationships: Employee and customer needs are valued by the organization.
Teamwork/Support: Employee is encouraged to be a team player and is provided the support needed to perform effectively.
Quality of Service: Employee is proud of the quality of service provided by their work team and the organization.
Conflict Management: Conflicts are handled openly and fairly and innovative ways of preventing conflicts are used throughout the organization.
Morale: Employee is motivated to perform well and morale is high.
Direction/Strategy: Employee understands the direction the organization is headed and the organization's vision and goals.