Information Collection and Use
This privacy statement discloses the privacy practices for the use of http://www.zipsurvey.com.
References in this document to "ZipSurvey™" refer to RELIANTLIVE.COM, the owners of ZipSurvey™, their affiliates, officers, directors, employees, agents, and representatives (collectively, "RELIANTLIVE.COM").
Information Gathered by RELIANTLIVE.COM
Collection Of Information By Third-Parties
Some of our site(s) and service(s) contain links to other sites whose information practices may be different than ours. Visitors should consult the other sites' privacy policies as we have no control over information that is submitted to, or collected by, these third parties (see the section below entitled "Links").
Unfortunately, despite all of our best efforts, there is always a risk that third parties may unlawfully intercept transmissions (see "Disclaimer" at the end of this Notice). This reality is true of all Internet use. As a result, we cannot ensure the security of any information you transmit, and you transmit all information at your own risk.
In order to use this website, a user must first complete a registration form. During registration users who register for survey creation (survey makers) are required to give their contact information (such as name and e-mail address, title, and company). We use this information in order to contact the user about the services on our site in which he/she has expressed interest. Survey makers may have their IP addresses (unique network identifying numbers) recorded in order to prevent fraud or misuse.
We request information from the survey maker on our activation page. There, a user must provide contact information (such as name and shipping address) and financial information (i.e. credit card number, expiration date, billing address, and purchase order number). This information is used for billing purposes only and to fill customer orders. If we experience difficulty during order processing, we then reference this contact information in order to contact the user. We transmit certain standard payment information (card number, address) to credit card and financial institutions in order to process requested payments; such data then becomes subject to those companies’ use of the same.
We use IP addresses to analyze trends, administer the site, track users' movement, prevent unauthorized tampering with our services, and gather broad demographic information on aggregate usage patterns. IP addresses are not generally linked to personally identifiable information, although they may be recorded in transaction log files to aid in security auditing. Log files include IP address, domain name, pages visited, access times, browser type, referring pages, and other information that is contained within a normal web page request.
Sharing and Selling Information
We may elect to share aggregated demographic information about survey takers with our partners and customers. Our aggregate information does not include individualized, personal information that could be used to identify any individual person. Rather, such information contains broad statements about the characteristics of our survey taking pools.
We use credit card processing service partners to bill users for our services. These are reputable, major companies who use information that we pass to them to provide financial services in the normal course of business.
Survey takers' responses to surveys hosted on behalf of our customers become the property of our customers. We will provide the response data to our customers, and nobody else (subject to the exceptions below). However, our customers may elect to share or sell information that is their property. We encourage you to read our customers’ respective applicable privacy policies, because they may differ from ours.
Information that we at RELIANTLIVE.COM collect our own surveys or via other means, may be shared with our customers, strategic partners, investors, or suppliers, in aggregate form. We will not sell users' personal data, such as users’ names and e-mail addresses.
At the surveyor's request, RELIANTLIVE.COM does provide mechanisms to help mask the identities of our survey respondents from our customers, the surveyors. Such surveys will include a notice that the survey data is being stored anonymously (i.e., without the normal association of an e-mail address or some other unique personal identifier). These mechanisms are technological in nature, and insure only that the numbers identifying the responder do not directly correlate to individually-identifiable information. Survey respondents must remain vigilant of the fact that providing personally-identifiable information in response to a survey questionnaire will circumvent any identity masking that RELIANTLIVE.COM could otherwise provide. Furthermore, surveys that do not give express notice of anonymity may in fact allow customers to link a survey taker's responses to his or her e-mail address or other identifier. Survey takers should exercise care concerning which surveys they choose to complete.
If you believe that a survey maker who has claimed to be conducting an anonymous survey might be attempting to circumvent these privacy and anonymity mechanisms, please notify us immediately and be prepared to provide us with as much detail as is possible.
RELIANTLIVE.COM takes special care to protect our users' information. When users submit sensitive information via our website, your information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - - currently, Secure Sockets Layer (SSL), authenticated with a digital certificate. You will see an indication that the page you are visiting is deemed secure when a lock-shaped icon appears on a secure page (such as our order form) at the bottom of popular Web browsers; this icon will appear "locked" (as opposed to an "unlocked" icon that appears when you access non-secure pages).
We compartmentalize and quarantine our surveying data and billing data, and keep them separate from one another which thereby increases protection. Only employees who need the information to perform a specific authorized task (for example, billing or customer service) are granted access to personally-identifiable information. All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and reminded of the importance that RELIANTLIVE.COM places on privacy, and what they can do to continue to ensure that our customers' information remains protected. Finally, our servers (within which personally-identifiable information is stored) are kept in a secure, monitored facility.
If you have any questions about the security of our online services and our website, you can contact techsupport.
Site and Billing Announcements
We may also periodically send site and billing announcements to our customers. Customers will be unable to un-subscribe from these announcements, as they contain important information concerning our service or the user's account. We must be able to communicate with the user to provide requested services and in regards to issues relating to their account via e-mail or the web. These announcements will be limited in content to information concerning our services, or the user's account, and they will not contain any promotional or marketing material.
Both current and prospective customers may sign up to receive our monthly newsletter. At the time at which users subscribe for the service, and included in every month's newsletter, is a link to an automated "unsubscribe" system. We will not sell or release our newsletter mailing list to any other party for any reason.
Correcting / Updating Personal Information
If a user's personally-identifiable information changes (such as their zip code), or if a user no longer desires to use our service, we will utilize an updating system to incorporate and act upon the user's personal data provided to us. This can be performed at our User Account editor page, or by notifying our customer support personnel.
Customers' Data and E-mail Lists
In the course of providing services, RELIANTLIVE.COM may receive data from customers, or to be sent to its customers, including but not limited to questions, response data, and e-mail lists for invitations. RELIANTLIVE.COM will not use specific questions or e-mail addresses for purposes other than for providing service to the customer. Specifically, we do not use or sell e-mail addresses to which invitations have been sent using RELIANTLIVE.COM's e-mail invitation system. Please note, however, that RELIANTLIVE.COM does use aggregate information regarding questions, responses, and e-mails to learn about and improve how our service works. For example, we may measure the response rates to e-mail invitations, or how the position of a question on a page affects its response rate, but we will not use specific questions, responses, or e-mail addresses without your permission.
Notification of Changes
While RELIANTLIVE.COM agrees to maintain certain security measures to protect User information, RELIANTLIVE.COM cannot be responsible for the release of User information caused by hacking or another user's tampering with the RELIANTLIVE.COM website. Users assume the risk that any information that they have submitted, however secure, may be illegally misappropriated by others. RELIANTLIVE.COM agrees to fully cooperate with law enforcement to protect and retrieve any information that may be illegally misappropriated by others.
Safe Harbor (For EU customers only)
RELIANTLIVE & CorporateSurvey is certified by the Department of Commerce.
We have implemented the safe harbor principles and comply with all safe harbor principles.
Please contact James Nelsen (CIO) at 888.825.6080 with any complaints concerning the EU safe harbor program.
Visit http://www.export.gov/safeharbor and chose safe harbor list to review our certification.